Cancellation & Refund Policy

No contracts, no lock-in

Engagements with GrowitUp are month-to-month. There is no minimum term, no annual commitment, and no cancellation fee. You can stop at any time.

How to cancel

Email contact@growitup.co, or tell your dedicated manager, that you'd like to cancel. That's the whole process — no forms, no retention call, no cancellation fee.

We'll confirm your cancellation in writing within 2 business days.

Timing. To stop your next charge, let us know at least 7 days before your renewal date. Your engagement then runs to the end of the period you've already paid for, and you are not billed again. If notice reaches us inside those 7 days, the upcoming period is billed as normal and the cancellation takes effect at the end of it.

What happens when you cancel

• You keep working with us until the end of the period you've paid for. Cancelling doesn't stop delivery mid-month.
• Work in progress is completed. Any deliverables already in production for the paid period are finished and delivered, provided you supply the materials and approvals needed to complete them.
• You keep everything delivered. Full rights in final deliverables produced during any fully paid period are yours (see Terms, Section 6).
• New requests aren't started after the paid period ends.
• We remove our access to your channels, email platform, and community within 7 days of the engagement ending, or sooner on request.
• Your files stay available for 1 month after the engagement ends. Please download anything you need within that window, after which they are deleted from our systems.

Refunds

Because we begin work — research, ideation, scripting — at the start of each billing period, fees for a period already begun are generally non-refundable. You receive the full period's service rather than a partial refund.

We will issue a refund where:

• We charged you in error, or charged you after you cancelled
• We failed to deliver the agreed Scope for a period and could not put it right within a reasonable time after you told us

Refunds are not available for:

• Periods already delivered
• Delays caused by materials or approvals we didn't receive from you
• Dissatisfaction with results, where the Scope was delivered — results are never guaranteed (see Terms, Section 11)
• Cancellation partway through a paid period
• Any add-ons, one-off projects, or custom work already begun or delivered

Revisions come first

If you're unhappy with a deliverable, tell your manager. Your plan includes unlimited revision rounds within the agreed Scope, and we would much rather fix the work than have you leave over something correctable. We'll prioritise it.

How refunds are processed

Approved refunds are returned to the original payment method within 10 business days. Bank or currency conversion charges applied by your provider are outside our control.

If something goes wrong

If you're unhappy with how a cancellation or refund has been handled, email contact@growitup.co with the subject line "Refund concern". It will be reviewed personally by our founder.

Contact

contact@growitup.co · +91 9723603757 GrowitUp Media Private Limited, Sovereign Shoppers, 312/313, Anand Mahal Rd, beside Sindhu Seva Samiti School, Honey Park, Adajan Gam, Adajan, Surat, Gujarat 395009, India.